Relayed senders

Some services email you on a customer's behalf. When someone fills in the contact form on your website, or books through a booking service, the service sends you the message from its own address and puts the customer's address in the message's Reply-To, so that your reply goes to the customer.

Left alone, every one of those messages looks as if it came from the service. Say your contact form sends from forms@example.com. Ana's question and Ben's complaint would both show forms@example.com as the sender, and both would belong to one contact for the form, which soon holds every customer who has ever used it.

Listing the service as a relayed sender puts that right. Jelly shows the customer as the sender and files each message under the customer's own contact, so each customer has their own history.

Your replies go to the customer either way.

Adding a relayed sender

1. Go to Settings → Relayed senders.
2. Under Relay addresses, type the address the service sends from. Put each address on its own line, or separate them with commas.
3. Press Save relay senders.

From then on, a message from a listed address shows the person in its Reply-To as the sender, followed by "via" and the service's address.

Jelly already knows notifications@letterbird.co, so you don't need to add it.

Fixing messages that already arrived

Adding an address changes only new mail. To fix the service's messages that are already in Jelly, press Re-read relayed messages already here. Jelly changes the sender and contact of each one to the customer in its Reply-To. The messages stay in the conversations they're in.

Removing an address from the list later doesn't undo this.

Advanced details

A Reply-To that's one of your team's own addresses is never treated as the sender.

When a message from a listed address has no Reply-To, Jelly uses its X-Original-From header instead, if it has one. Otherwise the message shows the service as its sender.