Share an inbox. Know who’s got what.

When you’re away, your team never misses a beat

Set yourself as away in Jelly, and conversations you’re handling bubble back up for the team to see in your absence.

Try it: open Availability and choose Away for a bit, then watch Sam’s inbox.

See who else is in a conversation, and whether they’re replying.

When a teammate has a conversation open, their face appears on the thread under the last message, saying what they’re doing: viewing, replying or writing a note.

PSOpen it as Priya

Loop people in without Cc.

Instead of copying a colleague in, they can follow the conversation, and hear about every reply and note in Jelly, by email or as a pop-up. The customer never sees a Cc line. Mention someone in a note and they’re automatically following it too.

A draft belongs to the team

Anyone can start a reply, and anyone can pick it up, improve it and send it. There’s one draft per reply, and Jelly knows who started it, who last edited it, and who ultimately sent it.

Saved replies

Stop writing the same response over and over again. Pick one from the reply editor and it goes in where your cursor is, even with frequent attachments: a returns form, a price list, the terms.

From then on it’s ordinary text, so you can tweak it and cut what doesn’t apply — you know best, after all.

Try it: press the saved-reply button in the editor’s toolbar and pick one.

Rules

Match incoming messages using simple text or advanced patterns, then have Jelly act for you: labelling, assigning, archiving, even replying.

Labels

Apply colouful labels to conversations to group them in whatever way helps your team. Quickly view all conversations by label, and even automatically follow conversations when they are labelled.

Mailboxes

Jelly’s default is that everyone sees everything, but life isn’t always that simple. Got some conversations that need to be restricted? Put them in a mailbox. Only its members can see what’s inside.

Snooze it until it matters

Some conversations need a little time: waiting on a supplier, or on the customer to try what you suggested. Snooze it and it leaves the inbox for everybody until the time you pick, then comes back by itself, still assigned to whoever had it.

If anyone replies while a conversation is snoozed, it comes back straight away.

Try it: snooze Hedda’s invoice, then bring it back.

Send later

Send your replies at a time that suits your team: maybe it’s 3am where the customer is, or it’s Sunday and you’d rather not promise Sunday answers. Press Send later instead of Send. Jelly has smart suggestions, or you can pick any time.

The whole team sees what’s queued in the Scheduled view, and Cancel sending turns it back into an ordinary draft.

Try it: schedule Sam’s reply to Hedda, then change your mind.

The whole story, right in the conversation

Everything anybody does to a conversation is recorded between the messages, with their name and the time: who picked it up, who labelled it, who archived it, even when the reply went out from a shared address. Come back to a conversation tomorrow, next week, or even next year, and see exactly how it was handled, and by whom.

Keyboard shortcuts

Down the list, open it, take it, archive it: j o i e is most of a morning’s triage without the mouse. Press ? in Jelly to see the full list of available shortcuts.

Your email, your own Jelly

Keep the addresses you have. Jelly works with your existing email provider, or you can forward mail in directly. Sent mail can flow through your existing mailbox too.

And the rest

The things a shared inbox should just have, and nothing you don't really need.