Team settings

A handful of settings apply to the whole team: its name and logo, the name customers see on your replies, an address that gets a copy of everything you send, and how long you have to take a message back after pressing Send. Admins and the Owner can change them.

To change any of them, open the account menu (your picture, top right) and choose Team settings. Jelly opens on the Team page. Change what you need and press Save.

Team name

This is the name your team goes by, so choose one the people you invite will recognise. It's on the sign-in page, in the browser tab, and at the top left of every page beside the logo. The team has to have one.

It's also the name on the emails Jelly sends your team itself, such as sign-in links and notifications, which come from Jelly (Acme). The email about a new message is the exception: that one carries the name of the person who wrote in, so you can see at a glance who it's from.

From name on outgoing mail

This is the name your customers see beside the address on every reply the team sends. You choose a pattern, and Jelly fills it in for whoever is sending. For Carol, replying from an address called "Acme Support":

The first is what a new team starts with. It tells the customer they're talking to a person, and which team that person is writing for. Choose Address name if you'd rather the team wrote with one voice.

"Your name" is the name on each person's own preferences. The address's name is its Display name, which you set for each address in Settings → Addresses. If an address has no display name, the first choice shows the person's name alone, and the third shows only the bare email address.

Whichever you choose, the email address itself is always the team's, never anyone's personal one.

Automatic BCC

Type an email address here and Jelly sends it a blind copy of every message the team sends. Teams use it to feed an archive, a CRM or a compliance mailbox. Leave it blank to turn it off.

Every message goes there, with everything your customers were told in it, so make sure it's somewhere that mail should be, and that your team knows it happens.

Undo-send window

When anyone on the team presses Send, the message waits a few seconds before it goes. While it waits it shows Sending… with an Undo, so there's time to take it back.

Undo-send window (seconds) sets how long that wait is, for everyone on the team. It starts at 10 seconds and can be as long as 300 (five minutes). Set it to 0 and every message goes at once, with no Undo.

Logo

Your team's logo sits beside its name at the top left of every page. Until you upload one, Jelly shows its own.

Under Logo, choose a picture (a JPEG, PNG or GIF, up to 5 MB) and press Save. The square beside the field shows how it will look before you save.

The logo is square, so Jelly uses the middle of your picture and a wide or tall one loses its edges. A PNG's transparent background stays transparent, which suits a cut-out logo in both light and dark themes.

To go back to Jelly's own logo, press Remove the logo… under the field, then Remove it.

The sign-in page always shows Jelly's logo rather than yours, because the people looking at it haven't signed in yet.