Setting conversations aside

Not everything in Brand new is for you. If you look after bookings, a question about an invoice is one for a colleague. Set aside clears a conversation like that out of your Brand new, so what's left is the mail you might actually deal with.

Setting aside only changes your own inbox. It doesn't assign the conversation to anyone, and it doesn't hide it from your colleagues.

Setting a conversation aside

Open the ⋯ menu at the end of the conversation's row and choose Set aside (for me). If you have the conversation open, choose Set aside in its More menu instead, or press x, and Jelly takes you back to the inbox.

The conversation moves from your Brand new to your Unassigned and is marked read for you. If you didn't mean it, press Undo on the notice.

Set aside is only offered for conversations that are in your Brand new.

What changes, and for whom

The conversation is still in the inbox, still in your colleagues' Brand new, and still waiting for somebody to take it. All that's changed is where you see it.

Your colleagues can tell that you set it aside, because the conversation's activity says so.

How long it stays aside

A conversation you've set aside stays in your Unassigned, even when new mail arrives on it, until one of these happens:

• A colleague takes it. It moves to your Assigned to someone else. If they later let go, it comes back to your Unassigned, not your Brand new.
• You take it yourself, with I got this. It moves to your Mine.
• You put it back. Choose Put back in Brand new in the row's ⋯ menu, or in the conversation's More menu.