Jelly basics
Once your team's mail is arriving in Jelly, everyday work comes down to a handful of ideas: seeing what's new, deciding who handles it, talking it over, replying, and putting it away when it's done. This section covers each of them.
Everyone on your team sees the same conversations. Your inbox sorts them into four sections by who is handling each one, so you can tell at a glance what's waiting, what's yours and what a colleague has in hand.
A day in Jelly
- Look at Brand new. These are the conversations nobody has taken yet. Reading one doesn't move it.
- Take the ones that are yours. Press I got this on the conversation's row. It moves to your Mine section, and your colleagues see that you have it. Replying to a conversation puts your name on it too.
- Set aside the ones that aren't. Choose Set aside (for me) in the row's ⋯ menu. The conversation moves out of your Brand new and into your Unassigned. Your colleagues still see it in their Brand new.
- Talk it over with your team. Click Chat with your team… under a conversation to write a note. The people you're emailing never see notes.
- Reply, then archive it when it's done. Archive takes the conversation out of the inbox for everyone.
Who sees what you do, and how to undo it
Because the inbox is shared, most of what you do to a conversation changes it for the whole team. Almost all of it can be undone. After most actions a notice appears with an Undo button, and pressing z does the same. Once the notice has gone, use the way back in the last column.
| Action | Changes it for | To undo it |
|---|---|---|
| I got this | Everyone | Undo, or Unassign me in the Assign menu |
| Assigning a colleague | Everyone, and Jelly notifies them | Click their ticked name in the Assign menu |
| Set aside (for me) | Only you | Undo, or Put back in Brand new |
| Archive | Everyone | Undo, or Move to inbox |
| Snooze | Everyone | Undo, or Wake up now |
| Report spam | Everyone | Undo, or Not spam |
| Delete | Everyone | Undo, or Restore |
| Send a reply | The people you wrote to | Undo, for the first 10 seconds (your team can change how long) |
| Add note | Your team, never the people you're emailing | Delete on the note, within 5 minutes |
| Labels, mailboxes, renaming the conversation | Everyone | Do the opposite |
| Read, unread, bookmarks, following | Only you | Do the opposite |
Drafts are shared too: a colleague can open a reply you started and finish it.
In a row's ⋯ menu, the actions that change only your own view are marked (for me). Setting a conversation aside and following one are personal as well, but your colleagues can see that you did: the conversation's activity says so.
Everything else in this section
- Setting aside: clearing a conversation out of your Brand new when it isn't for you.
- Archiving, spam and trash: taking a conversation out of the inbox when it's finished, or unwanted.
- Snoozing: putting a conversation away until a time you choose.
- The vault: long-term storage for old conversations, kept out of the lists and out of search.
- Replying: writing back, starting a new conversation, forwarding, and undoing a send.
- Did it arrive?: what happened to a message after you sent it.
- The conversation sidebar: what your team knows about the person you're writing to, beside the conversation.
- Splitting conversations: cutting a conversation in two when it changes subject, and renaming one.
- When a message looks wrong: reporting a message that arrived garbled, and what a warning about its sender means.
- Writing to support: asking Jelly's support for help, from inside Jelly.
- Letting support in: letting Jelly's support look at your team's Jelly for a while.
- Finding conversations: searching, and narrowing a search down.
- Linking to anything: links to conversations and messages that keep working.
- Activity: the record of who did what, and when.
- Your preferences: your name, picture, signature, availability, and how you sign in. What you're told about is on Notifications.