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Going further

You can run a team inbox well without anything in this section. These are the features to reach for once the basics feel comfortable and you'd like Jelly to save you some time, or help several people work on the same mail.

An Admin sets most of them up once, in Settings, and from then on everyone on the team can use them.

Some of them are part of the Royal Jelly plan: mailboxes, send later, choosing who can send from an address, Slack and Discord, the AI assistant, the API, webhooks, contact cards, and some kinds of rule and autoresponder. Every trial includes them. Each page tells you what it needs, and Billing compares the plans.

LabelsSort conversations by what they're about. RulesLabel, assign or file new mail the moment it arrives. Saved repliesWrite a common answer once, and use it in any reply. MailboxesKeep some conversations to the people who need them.

Organising

  • Labels put a coloured name, such as Billing or Bug, on a conversation, so the team can sort and find conversations by what they're about.
  • Mailboxes keep some conversations, such as mail to hr@, to a named group of people.
  • Contacts give the team one shared record of each person you've had mail with: their addresses, your notes about them and every conversation you've had.

Automating

  • Rules act on new mail as it arrives. They can label it, assign it, archive it or send an automatic reply.
  • Autoresponders send an automatic reply, so customers know their message arrived.
  • Saved replies are answers the team writes once and drops into a reply whenever they fit.

Writing replies together

  • Shared drafts let one person start a reply and another check it, finish it and send it.
  • Presence shows who else has a conversation open, and who's writing a reply.
  • Send later holds a finished reply and sends it at the time you choose.

Your working day

  • Availability tells the team when you're away, so new mail on your conversations reaches someone who's in.
  • Keyboard shortcuts let you move around and act without the mouse. Press ? in Jelly to see them.
  • Slack and Discord post to a team channel when mail arrives or the team sends a message.
  • Connecting an AI assistant lets an assistant such as Claude read the team's mail and write replies for you to send.

For developers

  • The API lets your own program read and change the team's mail.
  • Webhooks tell your own server when something happens in the inbox.
  • Contact cards show what your own systems know about a person, beside the conversation.

Start with labels