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Linking to anything

Every conversation, message and note in Jelly has its own link. When you want a colleague to look at something, paste its link into a chat or a note, and opening it takes them straight there.

Choose Copy link in one of these menus, depending on what you want to point at:

  • for a conversation, the ⋯ menu on its row in the list, or the More menu at the top of the conversation;
  • for one message, that message's ⋯ menu;
  • for one note, that note's ⋯ menu. A note's time is also a link to the note.

The menu item says Copied for a moment, and the link is ready to paste.

A link to a message or a note opens the conversation scrolled to that spot, even if the message would normally be folded away in a long conversation.

A link works for anyone on your team who's signed in and can see the conversation. A colleague who isn't in the conversation's mailbox sees There's nothing here instead. People outside your team, such as customers, can't open it at all.

A conversation's address is made of a few words from its subject, followed by a six-character key:

https://jelly.example.com/conversations/where-is-my-order-k3x7qa

The words are there so you can tell what a link is about. The key, k3x7qa, is what finds the conversation.

When someone renames a conversation, the words in its address change to match. Links copied before the rename still work, because the key stays the same.

Older links that end in a number, such as /conversations/48213, still open their conversation too.

Labels and contacts have addresses of their own, such as /labels/urgent. Renaming a label or a contact doesn't change its address, so its links keep working, though the address goes on showing the old name.