Customer Story
How Field Trip Fridays shares one inbox across ten volunteers
“As our team grew, we quickly realized that sharing one Gmail login wasn’t going to work. There was no accountability and no good way to keep track of who was handling which conversations without it turning into a big mess.”
Kelsey Holloway Founder & Executive Director, Field Trip Fridays
Field Trip Fridays is a homeschool field trip nonprofit in Texas. Every school year it coordinates upwards of 140 events for its community, and most of that coordinating happens over email.
Those emails land in one shared inbox, and a volunteer team of ten homeschool parents shares it in Jelly. Field Trip Fridays has run on Jelly for well over a year, with all ten of them active in the inbox every month.
Before Jelly, the whole team signed in to one Gmail account. When that stopped working, they looked at shared email tools, but every one charged per seat, and for a small nonprofit with ten volunteers that meant a bill it couldn’t justify every month.
In Jelly, each volunteer signs in as themselves and can see who has each conversation. The feature the team uses every day is notes: a message to the team that sits in the thread beside the emails, which the people they’re emailing never see. “It’s so helpful to keep our internal conversations and our outgoing emails in the same thread, so everyone knows exactly what’s going on.”
Adding a new volunteer is quick, and the team has never had any downtime. Kelsey calls Jelly “a no-brainer fit since day one”.
Field Trip Fridays pays one flat monthly price for the whole team. “We don’t have to worry about outgrowing Jelly or getting priced out every time we add a new team member.”
Kelsey’s advice to other volunteer-run groups is short: “Give it a try! It’s nice to use a tool built by another small organization that just works.”
Run by volunteers too? Jelly has a nonprofit price: 20% off for life, and still one flat price however many volunteers join.