Pricing
A shared inbox with one flat price for the whole team
$29 a month for your whole team, unlimited users, no per-seat fees.
Jelly is a shared inbox for small teams: support@, hello@ and sales@, read and answered together. It costs $29 a month, and that is the whole bill. Nobody on your team is counted as a seat, so there is no extra charge for the seventh person, or the twentieth. A volunteer who helps on Saturdays costs what the rest of the team costs: nothing more. Both plans, monthly and yearly, are on the pricing page.
What six people pay
Most shared inboxes charge for each person who answers. Here is what a team of six pays a month on each of the tools small teams ask us about, set beside Jelly. The numbers are the pricing page’s calculator’s, and so are these.
| Tool | How it charges | A month | Against Jelly, a year |
|---|---|---|---|
| Jelly | One price for the whole team | $29 | – |
| Freshdesk | $19 a person | $114 | $1,020 more |
| Front | $25 a person, up to 10 people; $65 a person after | $150 | $1,452 more |
| Help Scout | $25 a person | $150 | $1,452 more |
| Missive | $14 a person | $84 | $660 more |
| Zendesk | $19 a person | $114 | $1,020 more |
Each tool’s lowest per-person plan, as the calculator on the pricing page has it; move its slider to your own team’s size. Other companies change their prices, so check theirs before you decide.
Where paying per person is cheaper
For a very small team, a per-person tool can cost less than a flat price. Here is where each of the others stops costing less:
Jelly costs less than Freshdesk, Front, Help Scout and Zendesk from 2 people, and less than Missive from 3 people.
The gap only widens from there, because the per-person bill grows with every person you add and Jelly’s does not.
What the flat price includes
- Everyone on your team, however many of you there are.
- A shared inbox that feels like email, not a ticketing system: see who has each conversation, and talk it over in notes the customer never sees.
- Up to three sending addresses, such as support@, sales@ and hello@.
- A free trial of 14 days with every Royal Jelly feature switched on, and no card needed.
- A change of plan any time, between plans or between monthly and yearly.
If you need more, Royal Jelly is also one price for the whole team, at $69 a month. It adds an API, an MCP server for your AI assistant, webhooks, Slack and Discord, mailboxes, statistics, send later, rules that forward and answer, and as many sending addresses as you like. The two plans are compared, feature by feature, here.
Questions
Is it really unlimited users?
Yes. The price is for the team, not for the people in it. There is no limit on how many people you invite, and nobody is billed as a seat.
What counts as a shared address?
An address is one of the email addresses your team answers on, such as support@ or hello@. The Jelly plan, at $29 a month, allows up to three. Royal Jelly has no limit.
Is there a nonprofit price?
Yes. A nonprofit pays 20% less than the plans’ prices, for life. Start your free trial, then get in touch to claim it. Church offices use it, and so can charities, clubs and volunteer groups.
What happens when the free trial ends?
Choose a plan to keep using Jelly. Until you do, Jelly will keep accepting emails in the background, for 30 days, after which your data is completely deleted.
How does Jelly compare with Front, Missive and Zendesk?
Each has its own page: Jelly vs. Front, Jelly vs. Missive and Jelly vs. Zendesk.