What’s new in Jelly

Pin the contact open, and use the full width of the window

2026-11-07T00:00:00Z

Three new ways to spend your screen. All are your own settings, so nobody else's screen changes.

Press Pin at the top of the contact card to keep it open beside every conversation you read. It sits next to the messages instead of over them. Press Unpin to go back to the tab.
Turn on Use the full width of the window under Reading on your Preferences page, and your conversations fill the window, with longer lines in your messages, instead of stopping at a comfortable width.
Use the sliders under Peek widths on the same page to choose how much of the views and the conversation list stays in sight while a conversation is open, or hide either one.

Keeping it open, The full width of the window and Peek widths, in the manual, have the details.

Choose the mailbox a new message opens in

2026-11-03T00:00:00Z

If you're in a mailbox besides the default one, New message now has a Mailbox field under From. The conversation opens in the mailbox you choose once it's sent, and until then its draft is in Drafts only for the people in that mailbox. So a message you write from your own address can stay as private as the mail that arrives there.

Jelly remembers the mailbox you last chose for each From address, in the browser you chose it in, so you pick it once.

Read more about getting conversations into a mailbox. Mailboxes are a Royal Jelly feature.

Choose who can send from an address

2026-11-03T00:00:00Z

An address no longer has to be open to the whole team. Open an address in Settings → Addresses, and under Who can send from it choose Only the people chosen, then pick the people. Say a boss's address for one person, or a finance address for two or three.

Anyone who isn't chosen doesn't see the address in a From list, and a message they try to send from it anyway is refused, with nothing sent. A draft already written from that address stays as it is, and can't be sent by someone who isn't on the list.

Every address starts as Everyone on the team, so nothing changes until you choose. Choosing who can send from an address is a Royal Jelly feature.

Mail between your own addresses reaches the inbox

2026-11-03T00:00:00Z

When one of your addresses writes to another, for example pastor@ to jennifer@ from a phone's mail app, the message now arrives in the inbox like any other. Your rules file it, and the people following the conversation are told. Before, it went to Spam.

If the same message also goes to somebody outside the team, with one of your addresses in Cc, Jelly records it as mail your team sent to them.

This needs your email provider to sign your mail with DKIM. A message that only claims to be from one of your addresses, without that signature, still goes to Spam. Mail between your own addresses, in the manual, has the details.

The classic layout, for anyone coming from the previous Jelly

2026-10-23T00:00:00Z

If you used the previous version of Jelly and would rather keep its layout, turn on Use the classic layout under Reading on your Preferences page. On a computer, it changes two things:

The views (Inbox, All mail, Sent, your labels and so on) are a menu instead of a column. Click the list's name, such as Inbox, to choose another.
A conversation opens in place of the list. Press Esc, or your browser's Back button, to go back to the list.

It's your own setting, so nobody else's screen changes. The classic layout, in the manual, has the details.

Spam and Trash are deleted after 30 days

2026-10-22T00:00:00Z

A conversation that has been in Spam or Trash for 30 days is now deleted for good, for everyone on the team. Its messages, notes, files and drafts all go, and it can't be got back.

The 30 days count from when the conversation was moved there. To keep one, press Restore (in Trash) or Not spam (in Spam) before then.

After 30 days, in the manual, has the details.

A whole new Jelly

2026-10-21T00:00:00Z

Jelly has been rebuilt from the ground up. It's still the shared inbox you know: conversations, not tickets, and one price for the whole team. Underneath, everything is new. The entries below this one are from the previous version of Jelly.

Faster

Every screen has a speed budget, and Jelly is tested against it before each release: how long the page takes, how much it sends and how much work it asks of the server. A change that makes a screen slower doesn't ship. Moving between conversations updates the page in place, and new mail and notes appear without a reload.

More stable

This new architecture isolates each customer from each other, making it easy to make sure every team gets the resources they need, from the heaviest Jelly users to the smallest volunteer groups.

Advanced Rules

2026-04-07T00:00:00Z

Now gradually rolling out to our Royal Jelly users is another oft-requested feature: rules that can match on multiple conditions:

These more-sophisticated rules can require all conditions to match, or any one of them. They can also match based on simple expressions instead of requiring exact content -- for example, the rule above matches all messages from a particular address, and where the subject is “Order” plus a number of one or more digits, regardless of what the number is.

Advanced rules is a Royal Jelly feature, for teams that need a little more power in their automation; Jelly’s regular rules are still available to everyone.

Labelling improvements

2026-03-30T00:00:00Z

Two improvements to labelling conversations in Jelly!

It’s now much faster to add or remove multiple labels at once, because the label menu stays active until you dismiss it (I recommend hitting “esc”).
You can now label multiple conversations at once. Simply select the conversations in any list by hovering over them and checking the box (or using keyboard shortcuts), then click the “Label” menu item:

Also from within the actions menu (the “...“) you can mark as read, unread, delete and move multiple conversations to the trash.

Inbox Statistics

2026-03-26T00:00:00Z

Often requested, now available: Jelly provides a view on your teams overall message flow, respond time, and other information to help you spot trends that might need action.

This feature is for Royal Jelly customers only, and we’re slowing rolling it out. If you’d like early access, get in touch!

Introducing the Jelly Referral Programme

2026-03-02T00:00:00Z

Over the last few weeks, we’ve been steadily shipping improvements to Jelly. And we’re just getting started.

Coming very soon:

Shared Drafts, making it even easier to collaborate on responses with each other and, soon after, with the other tools you already use.
Mailboxes, our take on making sure only the right people see certain conversations, without adding complexity or clutter.

Each step makes Jelly more complete and more powerful, without sacrificing the simplicity and ease of use at its core. The aim isn’t to turn it into something bloated. It’s to make shared email feel calm, organised, and genuinely collaborative.

We know Jelly resonates deeply with a certain kind of team. You can see that in our testimonials.

The hardest part of building Jelly hasn’t been the product. It’s helping the right teams discover it.

And that’s where you come in.

Today, we’re launching a referral programme to reward the people who already believe in what we’re building.

If Jelly has made your team’s life easier, we’d love your help spreading the word. When someone you refer becomes a customer, you’ll earn rewards, all the way up to making your own subscription free.

Jelly has always grown best through word of mouth. This is us leaning into that and recognising the superfans who make it possible.

If you’ve already been recommending Jelly, this one’s for you.

You can read more about how referrals work in our help centre.

New: Multiple Teams

2026-02-17T00:00:00Z

Most Jelly accounts have a single team, and that’s all they need.

But if you manage multiple distinct email workflows — say, a support address and a completely separate sales address with entirely different people involved, or some sensitive emails that only some people should be allowed to access — you might benefit from having more than one team.

In those cases, Jelly now lets you create new teams under your existing account and subscription.

Each team is independent — members, conversations, and settings don’t overlap between teams. A person can be a member of more than one team, and they’ll see all their teams when they sign in. As ever, there’s no limit on the number of people in each team.

Your first team is always included in your plan price. Additional teams are charged separately:

$15/month per additional team on monthly billing
$150/year per additional team on yearly billing

Read more about multiple teams in our Help Center.

Now in Beta: Conversation Presence

2026-02-17T00:00:00Z

Jelly’s assignment already makes it clear who is responsible for handling a particular conversation, but sometimes it’s useful to know in real time whether or not anyone else in your team is viewing, commenting or even replying to a conversation.

Jelly can now highlight this information within each conversation, and if you are composing a reply while someone else is at the same time, warn you:

All New Help Section

2026-02-09T00:00:00Z

Jelly’s Help Center has been completely overhauled, with detailed documentation about how to get things set up and how to use basic and advanced features. Take a look!

New: Keyboard shortcuts

2026-02-09T00:00:00Z

Frequently requested, finally available to everyone: navigate and manage your conversations from the keyboard. Hit “?“ to see what’s available. Here’s the list from the Inbox.

Keyboard shortcuts also work in conversation views; hit “R” to start replying, “C” to write a new comment, and more.

New: Autoresponder

2025-12-09T00:00:00Z

Since lots of teams will be taking a break towards the end of December, now’s the perfect time to try our new Autoresponder feature. Any messages you receive while this is active will be automatically sent the response you store, until you disable the responder again.

(Messages from members of your team won’t trigger a response, to keep your own inboxes clear, so if you’re testing this feature make sure to use a separate email address.)

New: Conversation splitting

2025-10-27T00:00:00Z

It’s very common for email conversations to start on one topic and end up diverging onto something else. That’s particularly true when people reply to an earlier message in order to start a new conversation; it’s often the easiest thing to do. However, this can result in conversations that are long, with increasingly-inaccurate subjects, making it harder than it needs to be to organise your inbox, or find the most relevant messages in your archive.

Jelly to the rescue: when you can see that someone has replied to an old conversation but really wants to start a new one, you can now split the conversation, taking the selected message (and anything sent or posted after it) and moving it to a brand new conversation.

You can even change the subject of the new conversation to make it easier to find later.

Jelly keeps an internal link from the new conversation back to the original one (and vice versa) so that you can still quickly jump between them. And, most importantly, it’s completely invisible to the non-Jelly participants of your conversations.

New: Availability

2025-10-15T00:00:00Z

Conversations with your clients, customers and other contacts rarely respect the internal cadence of your team’s vacations or illnesses. Sometimes that urgent message arrives at the worst time!

Jelly’s core mission is to help your team stay on top of their email conversations, so we’ve just added a new feature to help make sure nothing falls through the cracks when you’re otherwise indisposed: availability.

Set yourself as away (or on vacation, or ill) and any new replies in the conversations that you’re assigned to will automatically bump that conversation back up into the Brand New section of your team’s inbox, making it clear to everyone that there’s something which requires their attention.

New: Contact Autocomplete

2025-10-10T00:00:00Z

Jelly can now help you easily find the email addresses of people you’re regularly in contact with: just start typing!

New: Auto-Follow Conversations Based on Label

2025-08-25T00:00:00Z

Following a conversation is how Jelly knows to notify you when that conversation has been updated. You can follow a conversation by clicking the bell icon, and Jelly also sets you to follow along automatically if you take part in the conversation (like writing a reply or leaving a comment).

In your Notification Settings, Jelly has always offered the ability to automatically follow every new conversation, for those that really need to be in the know. But if you didn’t want to see every email, you’d always have to follow manually, until today!

Now you and your teammates can automatically follow a conversation when a label is added. So if there’s people on your team that only care about conversations labeled “Support”, they can set their Notification Settings so they are always following those conversations.

This personal setting works great in conjunction with our Rules. For example, you can have a rule that automatically labels every conversation that comes into your support@your-team.com address to be labeled “Support”, and then anyone following that label will be immediately subscribed and notified.

We hope this update gets you one step closer to automating your team and Inbox so the right people see the right emails.

New: Forwarding

2025-08-18T00:00:00Z

This one has been a long time coming: Now you can forward an email to someone else, right from Jelly! You can find the option from the ••• actions menu on a message.

Building this was a trickier journey than we anticipated that required rewriting large swaths of our original codebase (like creating an all new editor and rebuilding the draft experience), but we’re excited to finally bring this functionality to you. And speaking of that draft experience, you’ll now be able to more easily see the drafts you’ve started, and you’ll find a new “My Drafts” mailbox in the mailbox dropdown.

New: Push Notifications on Desktop & Mobile

2025-08-13T00:00:00Z

Jelly’s Notification system is a powerful way for you and your team to get notified about the latest updates to conversations you’re following. It’s what alerts your team that hey, an email over here might need your attention! This is especially true for assignment notifications.

Today we’re excited to announce that, in addition to notifying you within the app and by email, Jelly can now also pop-up push notifications on your desktop and mobile devices!

To set these up, head to your personal Notification Settings, click “Pop up notifications on this device”, and grant the browser permission to send you notifications from Jelly. You’ll need to do this for every browser you access Jelly from, including on mobile. (Pro-tip: Jelly was specifically designed to work great when added to your home screen.)

Push notifications are especially useful in combination with the new Rules we announced yesterday. If you set up Jelly to auto-assign a team member based on some criteria, Jelly will notify them immediately if they have push notifications set up.

Upgraded: Auto-Assign and Auto-Archive in Rules v2

2025-08-11T00:00:00Z

Jelly’s Rules have always been a great and simple way to automatically label conversations based on email address. Maybe you wanted to add the label “Support” to emails coming into your support@ address, or add the label “Important” when you got a new email from a specific client. Jelly makes that easy.

Today we’re excited to announce a significant update to our Rules system. In addition to auto-labeling, you can also auto-assign a team member or auto-archive the conversation, or mix-and-match! Not only that, but you can also choose how you want to match a conversation, including matching on the Subject or Body.

Here’s some example workflows you can now set up in Jelly:

If you run client services firm with specific account managers on your team, you can set Jelly to always assign specific team members to new emails from specific clients.
For billing receipts, you can set Jelly to watch for any new email with the word “Receipt” in the subject and automatically archive it with the label “Receipt.”
For technology services, you can set Jelly to watch for any new email with the word “Bug” anywhere in the message and automatically assign it to an engineer with the label “Bug.”
For teams with multiple inbound addresses for multiple teams, you can have all new emails to admin@ get immediately assigned to an admin, while all new emails to support@ get immediately assigned to your support teammate. They can always re-assign as needed afterwards (i.e. shared triage duty).

These are just some examples — ~~the world~~ Jelly is your oyster. Additionally, when Jelly labels, assigns, or archives a conversation, it’ll log an activity so you know the system took that action.

We hope this new powerful rule system saves you a ton of time triaging your Inbox!

New: Bulk Archive and Inbox Filtering

2025-07-29T00:00:00Z

For teams that run on email, your Inbox is where you live day-in and day-out, responding to customers and/or clients and trying to keep everything running smoothly. The shared inbox in Jelly already makes this a breeze for small teams that collaborate on shared email — it’s simple and intuitive to see who’s handling what and have everyone up-to-speed on the latest.

Today we’re excited to bring you two updates to Jelly’s Inbox:

Now you can bulk select conversations and Archive them (or Spam or Delete them)! This makes it incredibly easy to keep your Inbox nice and clean and relevant. We’ve brought this functionality to the Inbox first, and over time we’ll expand where you can bulk select and what bulk actions you can take.
You can also filter conversations in your Inbox! Our filters make it super quick to jump to just open conversations for a specific member of your team (for example), or just the conversations you’re following, or just what’s unread, or all 3 at the same time! This is especially powerful if you have Label Rules set up for different inbound addresses.

We look forward to seeing how these features make you and your team’s daily Inbox management that much simpler and smoother!

New: Reply to Previous, Appearance, and more…

2025-07-10T00:00:00Z

We’ve shipped a few neat updates to Jelly in the past couple of weeks. We thought we’d write a roundup changelog entry this week so you can quickly get up-to-speed with the latest!

Reply to Previous

Now in Jelly you can reply to a specific message further back in a conversation. Just look for the reply icon in the top-right of a message.

Appearance: Set Light/Dark Mode

Jelly has always synced with your system appearance, so if you prefer your OS in dark mode, we respect that and show your emails in dark mode. But some of you wanted to override Jelly and use it in dark mode even when your OS is in light mode (or vice versa). Now you can with a new Appearance setting found in your Profile.

Filter Conversations and Activity

We’ve added a new filter button to All Mail, Search, and Team Activity. Now it should be even easier to find that specific conversation or activity entry you’re looking for (or see a specific group of conversations or activity).

Darker Labels

Labels are extremely helpful in organizing your conversations and inbox, and they’re flexible enough to be used in various ways (i.e. denote a specific inbound email, specific status, or other). We’ve added new darker label colors that offer more contrast, which can help certain labels stand out if you need.

New: Notify a teammate when sending an email

2025-05-19T00:00:00Z

One of Jelly’s core strengths is helping your whole team stay in-the-loop on the shared email conversations they care about. We achieve this with a simple inbox built around transparency, a robust notification system built across assigning and following, and pricing plans that make it a no-brainer to invite your whole team to participate.

Now in Jelly when you’re replying to a conversation, you can make sure a teammate is following along and will be notified of your reply.

With traditional email this is like Cc-ing your teammate, but better — Cc chains can break and information lost to other inboxes if someone accidentally forgets to “Reply All”. Jelly’s inbox doesn’t run into this issue!

New: Pre-Saved Reply Messages

2025-05-12T00:00:00Z

Are you finding that your team often replies to the same inquiries with the same words, over and over again? Or, have you ever wanted your team to reply to similar questions with the same specific answer, so you can be sure you’re all saying the same thing?

Now in Jelly you can quickly and easily add a pre-saved message into the editor any time you’re replying to a conversation. You can access all of your team’s Saved Replies from a new message bubble icon in the editor toolbar, saving you time and typing when writing a reply.

Administrators can add and edit Saved Replies from the new manage section in the top right settings menu (under your profile photo).

New: Assign Teammates to a Conversation

2025-05-08T00:00:00Z

When we launched Jelly at the end of last year, our first take on “assignment” for email conversations was built around personal ownership, or claiming an email with the “I got this” button. Our hunch was that many other small teams worked much like ourselves here at Good Enough, with a high degree of autonomy and less need for adding to each other’s plates.

Since then we’ve learned that, even among high trust and autonomous small teams, this take doesn’t always mesh well with workflows where one person takes on triage duty. For many teams, it’s simply easier for everybody if one person organizes the inbox.

To better support those teams, now in Jelly you can say “This other person got it!“ You’ll see all those “I got this” buttons are now “Who’s got this?“

New: Sign up & Log in with Google

2025-04-30T00:00:00Z

Are you a Google user and fan of their one-click buttons to get into your favorite apps? Well get ready to add Jelly to that list, because we now have those!

New: Quoted Replies

2025-04-24T00:00:00Z

When you reply to a conversation, Jelly will now automatically insert the message you’re replying to at the bottom of your email. This is common practice for most email, and now Jelly follows suit. The quoted replies will start out truncated in the reply form, but you can see them by clicking the “Show trimmed content” ••• button:

Supporting quoted replies in Jelly required building an all new editor under-the-hood, which brings some additional improvements like better attachment handling. This new editor also paves the way for other long-awaited improvements too – stay tuned!

Jelly 🤝 Google: Now open to all!

2025-04-07T00:00:00Z

Now everyone can connect their Jelly account to Gmail. Send email using your existing Gmail account — no DNS setup required — and copies of your Jelly-sent messages will be synced into your underlying Gmail account automatically.

To convert your current sending addresses to a Google connection, head over to Email Setup in Jelly, edit the sending address, and look for the “Convert to Google” box and follow its instructions.

Now in Limited Beta: Connect Your Email to Google

2025-02-24T00:00:00Z

Setting up your shared team email with Jelly requires a few technical steps. You need to both get those emails forwarded into Jelly, and also configure Jelly to be able to send emails out as your shared address (which most often requires fiddling with some fiddly DNS settings).

Well we’re excited to announce that, for shared team addresses hosted with Google, part of that setup will soon be much simpler — as easy as a “Sign in with Google” button click!

Besides simpler setup, another key benefit is that copies of the emails you send from Jelly will automatically be stored in your Google account, so you retain that history. There’s also more benefits behind-the-scenes. For Google customers, this will be our recommended way of setting up your sending addresses.

Note that this is a limited beta at the moment. Let us know if you’re interested in being part of it: https://letterbird.co/jelly

New: Bookmark Conversations

2025-02-20T00:00:00Z

Now you can save a conversation for later by bookmarking it! Maybe you’re holding on to a conversation in your Inbox to reference later, but you also want to clean up your Inbox (i.e. archive ones you don’t need to respond to). Bookmarking lets you easily hold on to any conversation, open or archived.

Bookmarks in Jelly are not shared amongst your team—each of your team members can bookmark whatever conversations are important to them for their own work.

You’ll find a new Bookmark button on the right of a conversation in the Inbox, and in the fixed actions header in a conversation. You can see all your bookmarks at once in the new “My Bookmarks” mailbox:

Improved: Links Now Open In New Tabs

2025-02-18T00:00:00Z

Links in both messages and internal comments now open in a new tab, ensuring you don’t lose your place in a Jelly conversation. It’s a small change that we hope will have you feeling less frustrated when working with longer threads!

New: Blocking Contacts

2025-02-03T00:00:00Z

Is your team receiving email from a list you can’t unsubscribe from? Want to ignore email from someone, without unsubscribing and possibly offending them? Easy: just block them!

Any further emails you receive from a blocked contact will go straight to Spam.

Improved: Message Readability in Dark Mode

2025-01-22T00:00:00Z

Good Enough prides itself on supporting dark mode in all of our products. If you prefer to use your computers and phones in dark mode, whether for accessibility reasons or otherwise, we’ve got you covered!

With Jelly though, we’ve been missing the mark. Email is an old technology, and to ensure backwards compatibility, many emails are sent with hardcoded styling. That hardcoded styling sometimes conflicted with Jelly’s dark mode support, rendering those messages nigh unreadable.

Today we’ve pushed an update that should force all emails to be readable in dark mode, especially when they otherwise wouldn’t be. If you prefer the benefits of dark mode, you can now rest easy using it with Jelly!

New: Emoji Reactions 🎉

2025-01-13T00:00:00Z

Chatting with your team is just more ~~chaotic~~ fun when you can react with emoji!

🍓💬🚀‼️😄🥳🌊🏄✌️

Note that Jelly will not (yet) notify you when one of your comments has been reacted to, but we’re considering that. Have a great reaction-filled week!

New: Personalized Email Replies

2025-01-06T00:00:00Z

While communicating with a shared email through a shared inbox has a lot of amazing benefits for a team (like knowing who-has-what, having private internal discussions, making sure everyone can follow along, all the things Jelly is great at), for some teams a shared inbox can run the risk of their email communication coming across too impersonal. Rather than your client or customer having a 1-on-1 conversation with a real person, they are talking to “Team Name <hello@teamname.com>”.

Well, now in Jelly you can use a shared inbox and send personalized email replies!

Your replies from Jelly will still come from a shared team address, but you can choose to have the From name sent with all your messages to be personalized with the team member’s name that did the replying, or keep it generic — your choice! Simply head to your team Settings, and you’ll see a new From name option:

Note: All existing accounts have been set to “Address Name” so that there’s no change in your experience unless you want it. Update to one of the “Person Name” options if you prefer personalized email replies in Jelly.

Combine this with our recent email signature feature, and emailing from Jelly is now a lot more personal. Happy New Year!

New in beta: Discord and Webhooks

2024-12-23T00:00:00Z

We now have beta integration support for Discord and Webhooks!

Just like our Slack integration, you can be notified of new messages and replies to your shared inbox right in Discord.
Or if you’d like to build your own integration between Jelly and an app of your choosing using a webhook, now you can.

While both of these integrations are in beta, you’ll need to contact us to get them set up with your account.

New: Email Signatures

2024-12-19T00:00:00Z

You can now add a signature which will automatically be added to the bottom of every email or reply you compose. You can create your signature from your profile settings.

New: Secure your Jelly with 2FA

2024-10-23T00:00:00Z

We know how important your email is, and what could happen if they fall into the wrong hands. In Jelly, you can secure your account by adding two-factor authentication. When enabled, your account will be protected by requiring an ever-changing token, as well as your normal password, before you can log in.

A video introduction to Jelly

2024-10-03T00:00:00Z

🎥 For those new to Jelly, we now have a handy video introduction to grasp the basics. It’ll pop-up when someone first lands in Jelly (either a new sign up, or someone you invite to your team), but it can also be found in the Help Center.

Jelly is open for business! 🎉

2024-09-26T00:00:00Z

Today we officially close down our waitlist. There’s now a beautifully pink “Sign Up” option on the Jelly homepage. Any team can create an account, start a free trial, and pay us for the peace of mind it provides. Importantly, we’re also not charging per-seat — your whole team is invited when you purchase a Jelly subscription. We’re obviously very excited about this milestone!

The idea for Jelly started at the end of last year. At that point we, Good Enough, had a few great products under our belt, including Album Whale, Letterbird, Yay.Boo!, and the imminently popular blogging platform Pika. All these products came with customers and people who wanted to talk with us, ask questions, get some help, be our friend, etc… so we started getting a lot more emails than we were expecting.

Those emails came with friction for our team of 6 while we were just sharing a login to a Fastmail inbox: Who was answering what? Did so-and-so see this yet? Why has this message not been archived? Am I going to step on someone’s toes if I reply now? We all found ourselves constantly “Mark as unread”-ing messages out of uncertainty.

We looked for solutions on the market where a small team can collaborate on email together, and were surprised at (1) just how complex all those systems were, and (2) how much their per-seat pricing would cost us. We didn’t need a knowledge-base, or a chatbot, or an AI doing all our support. We just wanted a simple email app.

So in February we spent a month prototyping our solution, and we’ve been using it for real ever since. Eight months later, now you can use Jelly too! It’s been a real game-changer for our team, and we hope it will be for yours too. Give it a try!

– 🍓 The Jelly Team

P.S. We have a lot planned for Jelly; this is just day one 😎

New: More Control Over Your Notifications

2024-09-06T00:00:00Z

When you’re on a team of people handling a bunch of shared email, you’ll inevitably care more about some conversations than others. That’s where 🔔 Following along comes in. When you follow a conversation, you’re subscribing to be notified anytime someone replies or comments on that conversation, so you never miss a beat with the back-and-forth.

Today, we’re starting our journey to give users even more control over their notifications by adding a new Notification Settings page and two new settings to tailor your Jelly following experience:

Email me when I receive a Jelly notification – On by default, everyone automatically receives email notifications alongside the notifications they get within the Jelly app. If you’d prefer to just see your notifications in Jelly, you can now turn this off.
Automatically follow every new conversation – There’s a myriad of ways to follow a conversation (clicking a follow along button, claiming you got it, replying or commenting, getting @mentioned, etc), but they’re all still a manual process. For some teams and people, they want to hear about every new message that lands in the Inbox. If you’re one of those people, you can now turn this on.

Overtime, expect more settings and control over your own notifications in Jelly, right from this new settings page!

New: Colorful Labeling

2024-08-21T00:00:00Z

An early version of labeling has existed in Jelly for a little bit, but now the labeling system is much better and more refined.

The first thing you’ll notice: Colors! You can make your labels all sorts of fun jam-based colors, to help better organize and differentiate your conversations across the Inbox and other mailboxes. What’s your favorite flavor?

Secondly, you can now manually add to and remove labels from a conversation, right from the conversation action bar:

This is a very helpful addition to our existing automatic adding of labels via Label Rules (you can find this useful section at the bottom of “Email Setup”).

Improved: Inviting Your Team

2024-08-16T00:00:00Z

A shared Inbox works best when your whole team is there, so we’ve made some improvements to getting your team to join you in Jelly!

First, when inviting a new team member, you can immediately make them an Admin (i.e. give them the ability to manage team settings) right out of the gate:

Also while you’re new team members are still pending, you’re welcome to adjust their role, resend their invite, or even cancel their invitation:

We look forward to these changes making life even smoother for new accounts, and when you’re ready to hire!

New: Edit and Delete Comments

2024-08-07T00:00:00Z

Discussing a conversation privately with your team is one of the stand-out features in Jelly’s shared Inbox. It touches the core of how people best collaborate on email, and now it’s even better in Jelly! Wrote the wrong thing? Mistyped? Now you can edit or delete your comments with ease:

We think it’s important for teams to be on the same page about what happened and when, which is why Jelly conversations are designed like a timeline. In order to not break that timeline, Jelly will leave a little note when you delete a comment to let everyone know they are not crazy, and yes, there did used to be a comment there…

Welcome to our Changelog!

2024-08-01T00:00:00Z

We are working fast and furious over here to make Jelly the best (i.e. simple, affordable, good enough) shared Inbox for teams, and that means we’re shipping updates all the time. Now we have this official place where you can follow along! Also note the RSS feed at the top of the page if that’s more your speed.

– The Jelly Team